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Warranty

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Parts Warranty

Subject to the terms and conditions specified below,  AC AUTO PARTS Pty Ltd (“Company”) agrees to, at its option, repair, replace or provide credit to the original purchaser (“Purchaser”) of the product this warranty is attached to (“Product”) for the period of time or kilometres (whichever occurs first) from the date of purchase, as set out in the ‘Product Warranty Table’ below against defects in materials or workmanship resulting in the Product not performing in accordance with its specifications (“Warranty”).  The Company will determine whether or not the Product is performing in accordance with its specifications.

Warranty Terms & Conditions

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Our guarantee below is provided in addition to your rights under the Australian Consumer Law. The guarantee period applicable to the product may be determined by the Supplier: –

The Warranty only operates if:

  1. Proof of purchase of the Product is provided, to the satisfaction of the Company.
  2. The Claim Form is provided when any claim against the Product is made.
  3. The Product has not been removed, altered or in any manner tampered with from the vehicle in which the Product was originally installed.
  4. This Warranty cannot be amended, altered or extended in any manner whatsoever without the prior written consent and approval of the Board of the Company.
  5. The Purchaser must, at his/her own expense, forward any allegedly faulty or defective Product to the Company.
  6.  In the event that the Company decides to repair or replace a Product, the Company agrees to pay the costs associated with the ordinary delivery of the replacement or repaired Product to the Purchaser.  Should the Purchaser require any other form of delivery of the replacement or repaired Product, the Purchaser must pay any difference between the cost of the Company’s method of ordinary delivery and the Purchaser’s required method of delivery.
  7. Should the Product or part of the Product be replaced or repaired during the period of this Warranty, the Warranty Period for the replaced or repaired product shall be for the period remaining from when the original Product was purchased by the Purchaser.
  8. The Company acknowledges that under applicable State, Territory and Commonwealth Law including but not limited to the Trade Practices Act 1974 (Cth), certain conditions and warranties may be implied in this warranty and any such rights or remedies conferred upon the Purchaser in relation to the products cannot be altered by this warranty or any agreement (“Non-Excludable Rights”).  Any rights conferred upon the purchaser by this warranty are in addition to and do not detract from these Non-Excludable Rights.

We will repair or exchange (where possible) the product or service if it becomes defective within the guarantee period set out above. We will bear the reasonable costs incurred in claiming the guarantee.

This warranty WILL NOT APPLY: –

  • To normal wear and tear.
  • Where goods come to the end of their natural service life.
  • Where the defect is a result of.
  • Alteration, accident, misuse, abuse, or neglect
  • Where the product or services are subsequently repaired or modified by an unauthorized service agent.
  • Damage caused by faulty installation where such installation has been performed by a non-accredited Dealer.
  •  Loss or damage is caused by the use of a part that is not a Company supplied part.
  • Reimbursement for labour or refrigerant loss is involved in the replacement of these parts.
  • Failures or defects of the Product resulting from misuse (whether intentional or otherwise), negligence, modifications, accident and lack of maintenance being carried out in accordance with the maintenance requirements of the Product, or, by Force Majeure.
  • Failure or loss resulting from the use of the Product once the Purchaser has direct or indirect knowledge or has cause to suspect that the Product is not performing in accordance with its specifications.
  •  Any product dismantled in any manner prior to being returned to the Company.

 

Product/ServiceGuarantee Period
Control Valves – parts1-2 years or as stipulated by Supplier
Compressors – parts1-2 years or as stipulated by Supplier
Condensors – parts1-2 years or as stipulated by Supplier
Evaporators – parts1-2 years or as stipulated by Supplier
Filters – parts1-2 years or as stipulated by Supplier
Other Specialized A/C Parts1-2 years or as stipulated by Supplier