Customer Service
Need Support?
If you have any questions
or need help with your account.
Please Call 1300 000 000 (Within Australia) or email Customer Care
Customer Care Centre:
Mon-Fri: 08:00 – 16:00 AEDT
Sat-Sun: Closed
Frequently Asked Questions
How long will it take to receive my order?
We process and dispatch most orders within 1-2 business days. Delivery times can vary from 1-10 business days after dispatch for smaller items, and 3-10 business days for larger items, depending on your delivery location.
Can I change my order once I have received a confirmation email?
Generally, once your order has been dispatched we are unable to add to, remove from or modify your selection.
How much does shipping cost?
Your delivery charge will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice.
When to return a product?
We offer you a replacement, credit or refund where products have a major failure, such as:
- When they are faulty
- Wrongly described
- Different from a sample shown to you; or
- Do not do what they are supposed to do
How long does it take for a refund to be processed?
Your refund will be processed once your product has been successfully returned and inspected by our team.
Please allow 3-5 business days for your refund to then be processed back to your payment service provider (e.g. Paypal, Credit Card, Bank Account etc).
Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.